Service Cloud Consultant Practice Test - Winter '25 Release
About 140 Practice Questions | Cover All 8 Sections | Winter '25 Release
Read on for details about the Salesforce Certified Service Cloud Consultant Exam.
Part I: Industry Knowledge - 12%
Part II: Implementation Strategies - 14%
Part III: Service Cloud Solution Design - 20%
Part IV: Knowledge Management - 8%
Part V: Intake and Interaction Channels - 15%
Part VI: Case Management - 18%
Part VII: Contact Center Analytics - 8%
Part VIII: Integrations - 5%
Part IX: Service Console
These sample questions were extremely helpful to get me to pass my test. Not the exact questions but concepts are the same. I would study these first before taking your test.
These sample questions were extremely helpful to get me to pass my test. Not the exact questions but concepts are the same. I would study these first before taking your test.
Read LessGoog
Goog
Read LessTook my cert after studying for a month and brought these practice tests a couple days earlier. They aren’t bad as a supplemental resource but you shouldn’t 100% rely on these. From all these questions only about 5 were on my cert test.
Took my cert after studying for a month and brought these practice tests a couple days earlier. They aren’t bad as a supplemental resource but you shouldn’t 100% rely on these. From all these questions only about 5 were on my cert test.
Read Less