About the Exam

Read on for details about the Salesforce Certified Service Cloud Consultant Exam.

  • Content: 60 multiple-choice questions and up to five non-scored questions*
  • Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
  • Passing score: 67%
  • Registration fee: USD$200, plus applicable taxes as required per local law
  • Retake fee: $100, plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; Click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: Salesforce Administrator credential
  • Note: When evaluating questions and answers, consider all currently available features including those available in either Lightning Experience or Salesforce Classic.

Course Curriculum

    1. Part I: Industry Knowledge - 12%

    2. Part II: Implementation Strategies - 14%

    3. Part III: Service Cloud Solution Design - 20%

    4. Part IV: Knowledge Management - 8%

    5. Part V: Intake and Interaction Channels - 15%

    6. Part VI: Case Management - 18%

    7. Part VII: Contact Center Analytics - 8%

    8. Part VIII: Integrations - 5%

    9. Part IX: Service Console

About This Course

  • $24.99
  • 9 lessons

Student Reviews

5 star rating

Service Cloud Practice Questions

Apple User

These sample questions were extremely helpful to get me to pass my test. Not the exact questions but concepts are the same. I would study these first before taking your test.

These sample questions were extremely helpful to get me to pass my test. Not the exact questions but concepts are the same. I would study these first before taking your test.

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5 star rating

Good

asdran cowka

Goog

5 star rating

Thank you!!

Eve Chalim

4 star rating

Decent supplemental resource

Jaijai Lewis

Took my cert after studying for a month and brought these practice tests a couple days earlier. They aren’t bad as a supplemental resource but you shouldn’t 100% rely on these. From all these questions only about 5 were on my cert test.

Took my cert after studying for a month and brought these practice tests a couple days earlier. They aren’t bad as a supplemental resource but you shouldn’t 100% rely on these. From all these questions only about 5 were on my cert test.

Read Less

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