About the Exam

Read on for details about the Salesforce Administrator exam.

  • Content: 60 multiple-choice/multiple-select questions and up to five unscored questions* 
  • Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
  • Passing score: 63%
  • Registration fee: US$200, plus applicable taxes as required per local law
  • Retake fee: $100, plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment; click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential


Exam Outline

The Salesforce Field Service Consultant Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.

Exam Trailhead Link

I. Managing Resources: 16%

  • Set up and manage crews. 
  • Determine how and when to set up different resource types.
  • Given a scenario, recommend the appropriate Service Territories and their Members.
  • Explain the relationships between time sheets, time sheet entries, service resources, and Work Orders.
  • Demonstrate how to use skills, skill levels, and time-based skills.
  • Show how to use operating hours for service resources, accounts, Work Orders, and booking appointments.
  • Distinguish between Field Service license types and when to deploy them. 


II. Managing Work Orders: 23%

  • Configure Work Order processes, parameters, and Work Types.
  • Given a scenario, choose the appropriate Resource Preferences.
  • Apply Products Required to a Work Order.
  • Analyze how and when to use Work Order Line Items.
  • Illustrate how to configure Work Order Milestones.
  • Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items. 


III. Managing Scheduling and Optimization: 28%

  • Understand different field service settings for SFS Administrator.
  • Given a scenario, choose the appropriate action to manage a Service Appointment.
  • Given a scenario, apply the appropriate lifecycle of a Service Appointment required to execute a Work Order.
  • Decide on the appropriate Schedule Policy to achieve the business requirements.
  • Given a scenario, determine the appropriate option to execute Complex Work in SFS.
  • Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
  • Outline the differences between aerial versus street-level routing.
  • Given a scenario, determine the appropriate dispatch strategy for an organization.
  • Compare different filtering options for the Dispatcher Console.
  • Explain how to set up optimization.
  • Given a scenario, decide the appropriate type of scheduling service to use.
  • Given a scenario, decide the appropriate type of optimization service to use.
  • Understand the usage of Salesforce Field Service for DateTime tracking fields.


IV. Configuring Mobility: 10%

  • Assess the requirements and tools needed to execute a customer sign-off process.
  • Given a scenario, configure the Field Service app to support key business processes.
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
  • Understand the available SFS Mobile settings.


V. Managing Inventory: 8%

  • Given business requirements, distinguish the appropriate price book model for products consumed.
  • Given business requirements, justify which define the applicable inventory model.
  • Explain the Return Order object model and process.


VI. Managing Assets: 5%

  • Apply procedural concepts to maintain and update assets and asset relationships.


VII. Configuring Maintenance Plans: 5%

  • Given a scenario, recommend the appropriate maintenance plan.


VIII. Permissions and Sharing: 5%

  • Understand use cases for different types of SFS permission sets.
  • Explain how scheduled Service Appointments are shared with service resources.
  • Understand the differences between user territories and service territories.

Course Curriculum

    1. Field Service Consultant Practice Test - Summer '24 Release

ABOUT THIS COURSE

  • $39.99
  • 1 lesson

Student Reviews

5 star rating

Excelent

Oktana Admin

I passed my certification with 90% today, Thank you so much for helping me to aprove

I passed my certification with 90% today, Thank you so much for helping me to aprove

Read Less
5 star rating

TOP!

Marco Bianca

5 star rating

Admin - Great practice test!

Katharine Park

I was struggling to pass the exam with other courses but this practice test and links to Salesforce Help documentation made it easy to learn the latest release information. I passed on my next try after going through this practice test. Thanks!

I was struggling to pass the exam with other courses but this practice test and links to Salesforce Help documentation made it easy to learn the latest release information. I passed on my next try after going through this practice test. Thanks!

Read Less
5 star rating

Great practice questions

Chelsea Little

5 star rating

Amazing

Trevor Ibarra

Extremely helpful for the exam. Cannot recommend enough!

Extremely helpful for the exam. Cannot recommend enough!

Read Less

Discover your potential, starting today