Salesforce - Priscilla Hong

Question 1:

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but cannot add new Campaign Members or update Member statuses. How can an administrator troubleshoot this problem?

A. Create a permission set to allow the user to edit Campaign Members.

B. Provide the user access to both Leads and Contacts to edit all Members.

C. Make sure the Marketing UserCheckbox is checked on the user record page.

D. Run a Campaign report and update any Member information via the Data Loader.

Answer: C

Explanation:  The Marketing UserCheckbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts.

Question 2: 

Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted?

A. The data in the field is stored for 20 days.

B. The data is permanently deleted.

C. The data associated with the field is required.

D. The data is restorable from the recycle bin.

Answer: A

Explanation: When you delete a custom field, the data in that field is stored for 20 days before it is permanently deleted. During this time, you can restore the field and its data from the Recycle Bin or use Data Loader to export the data.

Question 3: 

Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted the case to the administrator indicating that the new field is unavailable. Which two steps should an administrator take to troubleshoot this issue? Choose 2 answers

A. Ensure that the page layout for the user's profile has been updated.

B. Run the setup audit trail for the organization.

C. Update the organization-wide default for the object.

D. Review the field level security of the field for the user profile

Answer: A, D

Explanation: Page layout and field level security are two factors that determine whether a user can see a new field on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the user's profile has been updated to include the new field and that the field level security of the field for the user profile allows read or edit access. 

Question 4: 

Cloud Kicks has a team of product owners who need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?

A. Use Quick Actions to log the communication.

B. Configure a Chatter Public Group.

C. Create a Chatter Private Group.

D. Add Activity History to document tasks.

Answer: C

Explanation: A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a private group. 

Question 5:

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?

A. Predefined Field Values

B. Global Value Picklists

C. Dependent Picklists

D. Validation Rules

Answer: D

Explanation: To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. 

Question 6:

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers

A. IP address restrictions are set on the profile or globally for the org.

B. Assign single sign-on to a permission set to allow users to log in when outside the network.

C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

D. Restrict U2F Security Keys on the user's profile to enforce login hours.

Answer: A, D

Explanation: Two considerations for preventing users from accessing Salesforce from outside of their network are: 

- IP address restrictions are set on the profile or globally for the org, which limit login access based on IP ranges specified by an administrator 

- Restrict U2F Security Keys on the user's profile to enforce login hours, which require users to use security keys during certain hours of day

Question 7:

What should an administrator use as an identifier when importing and updating records from a separate financial system?

A. Auto-Number field

B. External ID

C. Rich text field

D. Record ID

Answer: B

Explanation: An external ID is a custom field that has the external ID attribute enabled, which means it can be used as an identifier when importing and updating records from an external system. It allows administrators to match records based on a unique ID value from another system instead of using Salesforce record IDs, which may not be available or consistent across systems. 

An auto-number field is a custom field that automatically assigns a unique numeric value to each record, but it cannot be used as an identifier when importing and updating records from an external system because it is generated by Salesforce and may not match with the external system's IDs. 

A rich text field is a custom field that allows users to enter formatted text, images, and links, but it cannot be used as an identifier when importing and updating records from an external system because it is not unique or consistent across systems. 

A record ID is an internal ID assigned by Salesforce to each record, but it cannot be used as an identifier when importing and updating records from an external system because it may not be available or consistent across systems.

Question 8:

Cloud Kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solution to update the shipping address on selected orders associated with an account when the shipping address is changed on the account. How should the administrator deliver this requirement?

A. An auto-launched flow on the order page that updates all open orders' shipping addresses whenever the account shipping addresses change.

B. An auto-launched flow on the account page that updates all open orders' shipping addresses whenever the account shipping addresses change.

C. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders

D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders

Answer: D

Explanation: To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An auto-launched flow on either object will not allow reps to select specific orders and may cause unwanted updates or errors. A screen flow on the order page will not be able to update multiple orders at once.

Question 9:

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?

A. Design a standard Campaign report and add the value of Won Opportunities in the Campaign field.

B. Perform periodic data jobs to update campaign records.

C. Create a roll-up summary field on Opportunity to Campaign.

D. Add a Total Value Field on the campaign and use a workflow rule to update the value when an opportunity is won.

Answer: C

Explanation: Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.

Question 10:

Cloud Kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

A. Custom report type

B. Folder access

C. Report subscription

D. Field level security

Answer: A, B, D

Explanation: To provide appropriate access to a report that contains shoe records for all of the sales reps on their team, the administrator should configure three items: 

- A custom report type that includes the shoe object and its fields

- A folder access that grants access to the sales manager and their team members to view and run reports in that folder 

- A field level security that allows the sales manager and their team members to see all the fields on the shoe object Report subscription, while useful for scheduling and delivering reports, does not affect access to the report itself.