Salesforce - Priscilla Hong

• Exam Trailhead Link
• Content: 60 multiple-choice questions and up to five non-scored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: 65%
• Registration fee: US$200 plus applicable taxes as required per local law
• Retake fee: $100 plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; click here for information on scheduling an exam.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

Exam Outline

Discovery: 13%

• Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
• Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
• Describe key Salesforce UX personas and which processes they normally do.
• Given a scenario, describe how Salesforce can add value to user experiences.

UX Fundamentals: 16%

• Given a scenario, identify which UX method should be used to define a user experience.
• Describe the impact of corporate branding and styling.
• Describe key design principles and tools that define an accessible and engaging experience.
• Describe mobile UX design fundamentals.

Human-Centered Design: 12%

• Given a scenario, determine how to incorporate human-centered design into a customer solution.
• Explain the importance of inclusive design.

Declarative Design: 27%

• Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
• Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
• Given a scenario, describe declarative features that improve user efficiency over a series of steps.
• Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
• Given a scenario, determine options for users to access onboarding, support, and learning.
• Given a scenario, describe how to apply branding to a solution.

Testing: 11%

• Given a scenario, plan methods for validating and testing a design with the end user.
• Describe testing techniques needed for optimal user experiences.
• Given a scenario, evaluate and manage design changes.

Salesforce Lightning Design System (SLDS): 21%

• Describe SLDS and its purpose.
• Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
• Given a scenario, utilize SLDS to create new and customized component functionality.