Salesforce - Priscilla Hong

• Exam Trailhead Link
• Content: 60 multiple-choice questions 
• Time allotted to complete the exam: 105 minutes
• Passing score: 70%
• Registration fee: US$200 plus applicable taxes as required per local law
• Retake fee: $100 plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; click here for information on scheduling an exam.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

Exam Outline

Value Design: 32%

• Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project.
• Based on the challenge statement created, identify the metrics and signals that will define success.
• Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement.
• Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy.
• Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications.
• Given a customer scenario, advocate for ethics and values on behalf of both users and the organization.

Tools and Artifacts: 23%

• Given a business need, connect user needs to high-level Salesforce capabilities.
• Given a customer scenario, determine the criteria for feasibility, desirability, and viability within a user experience.
• Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders.

Intangible Deliverables: 26%

• Given a scenario, craft a strategy to create alignment.
• Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement.
• Given an audience description, identify the best presentation techniques for communicating a vision.
• Given a scenario, utilize the tools for productive cross-discipline collaboration.

Leveraging Adjacent Roles/Skills: 19%

• Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration.
• Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution.
• Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration.
• Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision.