Salesforce - Priscilla Hong

Question 1:

A company begins a project to unify its customer data across the enterprise. After completing the discovery analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeholders of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns? Choose 2 answers

A.    The FlexCard Wizard

B.    Lightning web components used in FlexCards

C.    Newport Design System used in FlexCards

D.    The FlexCard Designer

Answer: B, D

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_flexcards.htm&type=5

Question 2:

A business needs a 360° view of its accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered. What FlexCard feature should the consultant recommend to address this issue?

A.    Zones

B.    States

C.    Actions

D.    Flyouts

Answer: D

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_launch_a_flyout_from_an_action_on_a_flexcard.htm&type=5

Question 3:

An insurance company wants to create an OmniScript that allows the user to review and change account numbers such as phone numbers and websites. In this process, the following functionality is needed:

* Enter the company's website

* Enter the account phone number

* Each field should be displayed on a separate line on the page

Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

A.    Number

B.    Text Area

C.    Telephone

D.    Line Break

E.    Text

Answer: C, D, E

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_flexcards_input_elements_reference.htm&type=5

Question 4:

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops. How should the consultant design the FlexCard to meet this requirement?

A.    Enable the Responsive feature on the Product Name and Model field elements

B.    Enable the Mobile-First feature in FlexCard settings

C.    Create two states, one for mobile devices and another for non-mobile devices

D.    Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_flexcards_element_responsiveness_39333.htm&type=5

Question 5:

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, the consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?

A.    Add a menu element and Include all the actions

B.    Create a new contact FlexCard for the new actions

C.    Add a flyout to the existing FlexCard

D.    Use a block element to add these new actions

Answer: A

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_add_a_menu_to_a_flexcard_30859.htm&type=5

Question 6:

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application. In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

Choose ALL answers that apply.

A.    Actions

B.    Custom Styles

C.    Menu elements

D.    Datatables

E.    Newport Design System

Answer: A, B, E

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_style_flexcard_elements_38751.htm&type=5

Question 7:

A consultant must design a 360 view of the customer. The business requirements are:

* A header card with account information (name, account number, next billing date, invoice method)

* A list of related contacts (first name, last name, phone)

* All the open cases related to the account (subject, priority, SLA)

An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.

Which two FlexCard features should the consultant recommend to improve the user experience? Choose 2 answers

A.    Use a Datatable element

B.    Use a Block Element with the Collapse property enabled

C.    Use a Zone Template

D.    Use a Custom Style to adjust height and width

Answer: A, B

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_group_elements_inside_a_block_on_a_flexcard.htm&type=5

Question 8:

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers

Choose ALL answers that apply.

A.    To achieve elastic scaling

B.    To retrieve multiple data sources in a single response

C.    To minimize the number of elements to be configured

D.    To separate the user interface from changes in the data sources

Answer: B, D

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_configure_an_integration_procedure_data_source_on_a_flexcard.htm&type=5

Question 9:

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

* Start a process to retrieve plan consumption data

* Create a new case 

* Open a promotions web page

* Change the SIM card

Which combination should the consultant use in designing the solution?

A.    Custom Event and Redirect URL

B.    OmniScript and Navigate

C.    Event, Navigate and Card

D.    Flyout and OmniScript

Answer: B

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_flexcards_actions_reference_25830.htm&type=5

Question 10:

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?

Choose only ONE best answer.

A.    flyout with child FlexCards with conditions to filter by case status

B.    States with conditions to filter by case status

C.    A Datatable element with the Group By property

D.    Child FlexCards in a parent FlexCard with the Group By property

Answer: C

Explanation: https://help.salesforce.com/s/articleView?id=sf.os_add_a_datatable_to_a_flexcard_29717.htm&type=5