Salesforce - Priscilla Hong

Question 1:

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst(BA) to help revamp its sales and support processes. The stakeholders at NTO want to understand the value of Application Lifecycle Management(ALM). What are the benefits of ALM that the BA should share with the stakeholders?

A.    ALM allows features to remain static and reduces incremental changes.

B.    ALM provides processes and policies that help build apps more efficiently.

C.    ALM offers preview access to the three Salesforce Releases per year.

Answer: B

Explanation:  A robust Salesforce application lifecycle management (ALM) process can elevate your Salesforce release process and help drive business growth. Salesforce ALM forms an essential framework for managing changes and enhancements within your Salesforce instance. It involves planning, developing, testing, and deploying changes while ensuring compliance, optimal productivity, and functionality for end users. A healthy ALM process lies at the heart of efficient Salesforce operations.

https://www.prodly.co/blog/salesforce-application-lifecycle-management-101#:~:text=Salesforce%20ALM%20forms%20an%20essential,and%20functionality%20for%20end%20users.

Question 2:

The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version control is mandatory when it comes to releasing.

What is the most efficient process for the BA to track the changes they are committing?

A.    Metadata backups

B.    Agile planning

C.    DevOps

Answer: C

Explanation:  https://trailhead.salesforce.com/content/learn/modules/devops-center-quick-look

Question 3:

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views, the sales manager prefers to keep the recently viewed list as their default list. When the manager realizes they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help.

What are the next steps the business analyst should take?

A.    Recommend that the user submit a ticket related to the field creation.

B.    Document the desired outcome and research the impact of making a change.

C.    Research AppExchange solutions that offer customization options.

Answer: B

Explanation: https://help.salesforce.com/s/articleView?id=sf.customize_recent_records_list_lex.htm&type=5

Question 4:

A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline. Which type of analysis is the BA performing?

A.    Strategy Analysis

B.    Stakeholder Analysis

C.    Enterprise Analysis

Answer: A 

Explanation: https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/explore-techniques--information-discovery

Question 5: 

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps. What should the BA do to close the gaps or confirm the process steps?

A.    Conduct elicitation with stakeholders regarding their parts of the process.

B.    Review the documentation to ensure that the information gathered about the process is correct.

C.    Using strategy analysis, define models of how gaps in the business process can be resolved.

Answer: C

Explanation: https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/explore-techniques--information-discovery

Question 6:

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC. Which technique is the BA using?

A.    Enterprise Analysis

B.    Stakeholder Analysis

C.    Strategy Analysis

Answer: A

Explanation: https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/explore-techniques--information-discovery

Question 7: 

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A.    Salesforce Optimizer

B.    Setup Audit Trail

C.    Reports and Dashboards

Answer: A 

Explanation: https://trailhead.salesforce.com/content/learn/modules/salesforce-optimizer/get-started-with-salesforce-optimizer

Question 8:

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution. What should the BA do next?

A.    Explore how retailers similar to CK handle distribution.

B.    Shadow an operations team member at the CK distribution facility.

C.    Review future state distribution processes for CK.

Answer: B 

Explanation: https://trailhead.salesforce.com/content/learn/modules/innovation_customer_discovery/innovation_discov_empathize

Question 9:

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A.    CK will be better able to prioritize across teams and streamline processes.

B.    CK will get insights into current business processes.

C.    CK will develop a process to gather feedback from end users regularly.

Answer: A

Explanation: https://www.salesforce.com/blog/need-center-excellence-anyway/

Question 10

Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: 

- Custom apps 

- Active Salesforce Sites 

- Active flows 

- Custom tabs 

- Visualforce pages

Which path should the BA take to find this information?

A.    Review configuration settings

B.    Conduct stakeholder interviews,

C.    Read business process documentation.

Answer: A

Explanation: https://trailhead.salesforce.com/content/learn/projects/customize-an-org-to-support-a-new-business-unit?trailmix_creator_id=strailhead&trailmix_id=prepare-for-your-salesforce-administrator-credential