Salesforce - Priscilla Hong

Question 1: 

Multi-select

A consultant needs to implement Health Cloud and is in the discovery stage of the project. Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?

A. Identify personas involved and their existing pain points.

B. Start writing Apex code to customize Health Cloud

C. Build an architecture diagram depicting Health Cloud integrations

D. Create business process diagrams to understand information flow

E. Identify key stakeholders and how they measure success

Correct Answer: A, C, E

Explanation:

A is correct because identifying personas involved and their existing pain points can help the consultant understand the current state of the business and the needs and expectations of the users. B is incorrect because writing Apex code to customize Health Cloud is not a discovery activity, but a development activity that should be done after the requirements and design are finalized. C is correct because building an architecture diagram depicting Health Cloud integrations can help the consultant understand how Health Cloud fits within the application architecture and what data sources and systems need to be connected. D is incorrect because creating business process diagrams to understand information flow is not a discovery activity, but a design activity that should be done after the requirements are gathered and validated. E is correct because identifying key stakeholders and how they measure success can help the consultant understand the vision and goals of the project and the expected outcomes and benefits of Health Cloud.

Question 2: 

Multi-select

Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3 answers)

A. There are not enough Providers for the amount of the Care Requests.

B. Insufficient funds allocated to Research and Development.

C. The need to drive sales while reducing cost.

D. Growing customer expectations for delivery of care everywhere.

E. Growing demand for a more personalized care experience.

Correct Answer: C, D, E

Explanation:

According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are: The need to drive sales while reducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources. Growing customer expectations for delivery of care everywhere: Health Cloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices. Growing demand for a more personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.

Question 3:

Multi-select

What is Health Cloud? (Choose 2 answers)

A. Health Cloud is an engagement layer.

B. An AppExchange core package and third party service.

C. Health Cloud is part managed package and part core services.

D. Core services exposed by permission license.

E. Health Cloud is a new type of Electronic Health Record.

Correct Answer: A, C

Explanation:

According to the Salesforce documentation, Health Cloud is a health IT solution that helps healthcare organizations deliver personalized and collaborative care across every touchpoint. Some of the characteristics of Health Cloud are: Health Cloud is an engagement layer that connects patients, providers, payers, and partners on a single platform. It enables seamless communication and collaboration across the healthcare ecosystem. Health Cloud is part managed package and part core services. The managed package contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare use cases. The core services include standard Salesforce features and functionality that are available across all Salesforce products.

Question 4:

Multiple Choice

What is the best practice when transitioning an org from Service Cloud to HC?

A. Approach depends on how each customer uses their org. Any other options may be used.

B. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.

C. Migrate the entire org in place.

D. Build out HC capabilities in a new org, then migrate all users and data.

Correct Answer: A

Explanation:

According to the Health Cloud Implementation Guide, the best practice when transitioning an org from Service Cloud to Health Cloud is to approach it depending on how each customer uses their org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each customer may have different requirements, use cases, and data models. Therefore, any of the other options may be used depending on the customer's needs and preferences.

Question 5: 

Multi-select

A call center agent at Bloomington Caregivers wants the ability to look up providers by location and specialty to schedule an appointment on behalf of patients. Which two capabilities should a consultant recommend to enable this requirement?

A. Experience Cloud for Health Cloud

B. Provider Search

C. Intelligent Appointment Management

D. Integrated Care Management

Correct Answer: B, C

Explanation:

The correct capabilities are Provider Search and Intelligent Appointment Management. Provider Search is specifically designed to help users find healthcare providers using search criteria such as location, specialty, subspecialty, plan type, facility name, and patient travel distance. Salesforce Trailhead also identifies call center agents and care coordinators as typical users of Provider Search, which directly matches the scenario. Intelligent Appointment Management is the scheduling capability that lets appointment schedulers and call center representatives view provider availability and schedule appointments for patients. It centralizes appointment scheduling and can use Salesforce Scheduler, EHR scheduling engines, or both. Experience Cloud is mainly for external self-service portals, while Integrated Care Management is for care plan and care coordination workflows, not provider lookup and appointment scheduling.

Question 6: 

Multi-select

A clinic is looking to manage its associated physicians within Health Cloud. Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?

A. Person Account

B. Contact

C. Healthcare Provider

D. Healthcare Practitioner

Correct Answer: B, D

Explanation:

The two objects that support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org are Contact and Healthcare Practitioner. Contact is used to store the personal information of the doctor, such as name, phone, and email. Healthcare Practitioner is used to store the professional information of the doctor, such as specialty, license, and credentials.

Question 7: 

Multi-select

A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions. Which two Health Cloud solutions should a consultant recommend?

A. Medication Audit

B. Medication Review

C. Medication Reconciliation

D. Medication Administration

Correct Answer: B, C

Explanation:

Medication Review and Medication Reconciliation are two Health Cloud solutions that can help a company based in the United States to track medications that patients take in a standardized format and detect potential drug-to-drug interactions. Medication Review is a Health Cloud feature that allows users to capture standardized information related to medication, such as drug name, dosage, frequency, route, and indication. Users can also add notes and recommendations for each medication, and view the medication history of a patient1. Medication Review supports the RxNorm standard, which is a normalized naming system for generic and branded drugs in the US. Medication Reconciliation is a Health Cloud feature that allows users to efficiently manage and reconcile a patient's medications list using the Patient Medication Manager lightning component3. Users can easily review the patient's medication information, identify errors and adverse drug interactions, and add recommendations and notes, all from one place. Medication Reconciliation also supports the RxNorm standard, and uses the National Library of Medicine API to check for drug- to-drug interactions.