Salesforce - Priscilla Hong

• Content: 40 multiple-choice questions and up to five non-scored questions
• Time allotted to complete the exam: 70 minutes
• Passing score: 62%
• Version: Exam questions align to the Winter '25 release
• Registration fee: US$75 plus applicable taxes as required per local law
• Retake fee: Free
• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; click here for information on scheduling an exam.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: None

Exam Guide

Trailhead Exam Link

Salesforce Ecosystem: 32%

• Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.
• Given a use case, identify which Salesforce Customer 360 product offerings could be used.
• Describe how companies use Salesforce.
• Differentiate between various job roles and career paths in the Salesforce ecosystem.

Navigation: 28%

• Given a scenario, identify how a user can locate and access necessary information.
• Given a scenario, identify where Salesforce customization takes place.

Data Model: 25%

• Explain the relationship between the core standard objects (Account, Contact, Lead, Opportunity, Case).
• Given a scenario, determine which feature to use to ensure data visibility.
• Given a scenario, determine which tool to use to ensure data integrity.

Reports & Dashboards: 15%

• Describe reports on Salesforce.
• Describe dashboards on Salesforce.