Salesforce - Priscilla Hong

• Content: Approximately 60 multiple-choice/multiple-select questions and 5 unscored questions (See the note below about non-scored questions.) 
• Time allotted to complete the exam: 105 minutes
• Passing score: 67%
• Version: Exam questions align to the Summer '22 release
• Registration fee: US$200, plus applicable taxes as required per local law
• Retake fee: $100, plus applicable taxes as required per local law
• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment; click here for information on scheduling an exam.
• References: No hard-copy or online materials may be referenced during the exam.
• Prerequisite: Salesforce Administrator credential
• Note: When evaluating questions and answers, consider all currently available features including those available in either Lightning Experience or Salesforce Classic.

Exam Outline

Exam Trailhead Link

Domain Expertise: 20%

• Identify the appropriate Salesforce solutions for fundraising and donor management.
• Identify the appropriate Salesforce solutions for marketing and engagement.
• Identify the appropriate Salesforce solutions for program and/or volunteer management.
• Distinguish and rationalize the purpose for resource sites like the Trailblazer Community, Trailhead, and AppExchange, etc.

Nonprofit Cloud Product Configuration: 22%

• Given a set of requirements, modify NPSP Settings for people management (Leads, Contacts, Accounts, Affiliations, Relationships, Addresses) defaults.
• Given a set of requirements, configure fundraising features (Opportunities, Payments, Allocations, Gift Entry and Recurring Donations) and batch process handling.
• Given an error message through a Nonprofit Cloud application, determine whether it is a Nonprofit Cloud application issue and appropriate next steps.
• Explain the implications of the Salesforce release window on implementations.
• Install Nonprofit Cloud applications and/or solutions.
• Configure the Nonprofit Cloud application security model to meet customer requirements.

Implementation Strategies and Best Practices: 18%

• Given a scenario, facilitate a successful Nonprofit Cloud consulting engagement.
• Gather requirements, create user stories, and turn business processes into solution design.
• Create a change management process based on Salesforce best practices for governance.
• Determine and implement the appropriate testing and deployment strategy (sandbox, production, tools, etc.).

Solution Design: 20%

• Identify the appropriate Salesforce solution(s) to meet customer requirements.
• Distinguish when it is appropriate to use declarative development (low code), custom code development, or a third-party solution.
• Analyze customer requirements to determine appropriate solution design considering capabilities, limitations, and design trade-offs.
• Determine the appropriate security features to use following Salesforce best practices.

Integration and Data Management: 15%

• Given a specific data requirement, explain the use cases and considerations for using Salesforce native, third-party, or Nonprofit Cloud application data tools. 
• Given customer requirements, articulate and implement data migration and/or integration strategies for a Nonprofit Cloud implementation.
• Identify which duplicate management tools to use for a Salesforce implementation.

Analytics: 5%

• Given a scenario, determine the appropriate analytics solution (Reports, Dashboards, Tableau and Tableau CRM, third-party solutions, etc.) in Nonprofit Cloud.